APF Travel Terms of Use




The following Terms & Conditions apply to all APF Travel, Inc (“APF”) programs including those of all company divisions including but not limited to GoLatin Travel and ABC Tour Company. Your agent will inform you should any specific terms differ due to destination, departure date or other circumstances. For additional information, please contact us at (800) 888-9168.
RESERVATIONS, DEPOSITS & FINAL PAYMENT
	A non-refundable deposit of $300 per person per program and signed registration form are required within 7 days of booking otherwise reservation will automatically be cancelled. Deposits must be paid by check, direct bank deposit, wire, money order or cash. Payment of deposit and/or final payment indicates your acceptance of our Terms and Conditions. Final payment of the total program price is due 60 days prior to departure date. The land and sea portion of your final payment must be made by check, direct bank deposit, wire, money order or cash, but the air portion of your final payment may be made by credit card. If final payment is not received by the due date, your reservation will automatically be canceled and the appropriate cancelation penalty charged against your deposit. The land portion of the program price is guaranteed once deposit is paid. However, airfare may increase before final payment, and your payment of the deposit indicates agreement to cover any and all airfare increases. Once paid in full, both the airfare and tour price are guaranteed. Only currency surcharges; flight schedule changes which require additional nights and cost to be added to the package; and deviations from the original itinerary at the request of the entire tour group will result in an additional assessment from each passenger. We also recommend all travelers purchase travel insurance at the time of deposit to maximize usage of benefits. The deposit is non-refundable except in the case of death, which must be evidenced by a death certificate. Refunds of deposits only apply to the deceased individual, and not towards family members or friends who have registered to travel together, however they may postpone without APF penalty (air, cruise, and train penalties still apply) and apply their deposits towards a future APF program.
CANCELLATION POLICY & FEES
	Written notice of cancellation must be received by APF by mail, fax or email. Oral cancellation by phone will not be acceptable. The following fees will be assessed per person per program prior to departure if you cancel your reservation. Up to 61 days $300 + air/cruise/train penalties 31-60 days $500 + air/cruise/train penalties 8-30 days $800 + air/cruise/train penalties 0-7 days 100% non-refundable *Air/cruise/train penalties” refer to actual penalties and service charges assessed by airlines, cruise lines, and train companies, especially after issuance of tickets, pursuant to their respective rules and regulations. APF reserves the right to issue air/cruise/train tickets immediately upon receipt of your deposit.
TOUR HANDLING & REVISION FEES
	A fee of $35 per person per program will be charged for any revision or alteration made to a reservation after the booking is confirmed. Any alterations risk the loss of air space or increased airfares. Name changes or corrections will be treated as a cancellation of air and all normal air cancellation fees will apply. A change of program date or itinerary within 60 days of departure will be treated as a cancellation and new booking; regular cancellation fees apply. Bookings made within 30 days of departure may incur special handling fees.
AIR TICKET POLICIES
	Airfare pricing is not guaranteed until your entire program is paid in full and APF issues the ticket(s). We reserve the right to recover from you increases in airline-imposed fuel surcharges and any taxes, charges or levies imposed by any government or its agencies. Please note that APF is unable to supply ticket copies after departure. Changes to air tickets after booking are subject to the following fees: Prior to ticketing: service fee $50.00 per person After ticketing: service fee $75.00 per person plus any airline imposed penalties which may be up to 100% of the air ticket value. Airline seats are limited and sell out quickly. If APF is unable to confirm your air reservation in its originally scheduled class of service, APF may offer an alternative of either connecting flights, substitute gateways or a more expensive booking category. Any additional air charges are the responsibility of the traveler. You will be advised of these conditions, if any, at the time of booking. All airlines reserve the right to assess additional air-related taxes and fees, and as such APF must pass these on to the traveler. Any additional fees charged by the airlines, such as for seat selection, baggage checking and/or handling, and/or any other ancillary services are the sole responsibility of the traveler. Additional air-related restrictions may apply. APF reserve the right to use any airlines/tickets. Certain tickers might not eligible to earn airline mileage or any reward points.
NON-REFUNDABLE AIR TICKETS
	Some of our departures are not guaranteed. If you are purchasing a non-refundable air ticket, please make sure that your agent explains the restrictions associated with non-refundable airfares. APF cannot be held responsible for any change and/or cancellation penalties associated with these non-refundable airfares.
UNUSED TOUR ITEMS
	No refund or exchange will be made for any unused or missed accommodations, meals, transportation, cruise portion, tours or any other service.
TRAVEL INSURANCE
	It is strongly recommended that all passengers purchase comprehensive travel insurance including international air, cancellation and medical coverage. This may be arranged through your agent. APF Travel Protection and Cancellation Waiver premiums are not refundable once purchased.
SERVICE INQUIRIES AFTER YOUR TRIP
	If after your trip you wish to inquire about any services provided, please ensure that all correspondence is received by APF within 60 days of returning. To expedite processing, please email all correspondence to tours@GoLatin.com.
PASSPORTS & VISAS
	All traveler passports must be valid for at least 6 months from the return date of your trip. U.S. citizens require a visa for Brazil, which must be obtained prior to arriving in Brazil. For non-U.S. passports, please consult with the appropriate consulates to determine if any visas are needed. Securing any necessary visas is the responsibility of the passenger. Travelers must obtain their required visa prior to tour departure. APF is not responsible if you are denied entrance for any reason to any country, even if you have a valid passport and visa.
REFUNDS FOR VISA FEES
	If APF assists with your visa processing, all processing fees are non-refundable. This includes situations the following situations: 1. The traveler cancels the trip; and 2. APF cancels the group departure date but offers close alternative dates and the same price to traveler.
HEALTH REQUIREMENTS
	To ensure the smooth operation of the tour, we recommend that travelers be in good health. Please consult with your physician regarding your wellness and ability to travel long distances. APF reserves the right to decline to accept, or retain any person as tour participant, should such person’s health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participants. NOTE: There are higher altitudes in mountainous regions (8,500-15,000 ft) in certain programs particularly for Peru and Bolivia. Please consult your physician for proper clearance and preventative care.
TRAVELERS NEEDING SPECIAL ASSISTANCE
	Any disability requiring special attention must be communicated in writing to APF at the time of booking. Passengers with disabilities are welcome on APF programs, provided they are accompanied by a qualified and physically-able companion capable of providing all assistance required, and do not require special assistance from APF personnel. Please note that most motor coaches, mini-buses and vans in Latin America are not equipped with wheelchair ramps, and motorized wheelchairs/scooters are not allowed. Many sightseeing attractions are not equipped to accommodate wheelchairs. River cruise vessels may not have elevators between decks. On stops at different ports, steep stairs and pathways must be navigated to get from the vessel to the road where tour buses can pick up passengers for sightseeing. Most of the sightseeing is on foot. Therefore, regretfully, we do not recommend these tours and cruises to wheelchair bound passengers or to passengers with severe walking limitations or other severe physical disabilities. APF reserves the right to refuse to carry any traveler it decides may require services and facilities that APF cannot guarantee will be available in our programs. You agree to not hold APF responsible for any decisions made by them or any service provider to refuse to carry you, provide any special facilities or accommodation to you or to provide any service to you.
YOUNG PROGRAM PARTICIPANTS
	APF welcomes children to participate in our programs, with age requirements as follows: five years or older on regular tours; seven years or older on Galapagos cruises Program participants under the age of 18 must be accompanied by an adult. If a child will be traveling with adults other than parents, or with only one parent, it is the responsibility of the parent(s) to contact the appropriate consulates and the applicable airlines to ensure children have the required documentation for traveling outside the U.S. Additional affidavits may be required by some airlines when only one parent is traveling with the child.
MINIMUM PARTICIPANT REQUIREMENTS
	Our programs require a certain minimum number of participants per departure. If this minimum is not met, APF reserves the right to cancel the departure and will offer the next nearest departure dates to the traveler.
CONDUCT OF BEHAVIOR
	To ensure congenial membership, APF reserves the right to accept or reject any person as a participant and to expel that person from the remainder of the trip if that participant exhibits behavior deemed incompatible with the best interest of the group.
PROGRAM PRICES
	All prices are in US dollars and based on tariffs and rates of currency exchange in effect at the time of printing. These rates are subject to change as deemed necessary and fair by APF.
TSA REQUIREMENTS
	The TSA/Homeland Security Administration requires the ticketing agency to collect passenger’s personal information before travel. Please note if your booking contains air segments, you must supply to APF the passengers full name as it appears on the government-issued I.D. used when traveling, the passengers date of birth, the passengers gender and the passengers redress number (if applicable). Deposit and/or full payment will not be accepted for any booking until these details are advised and if not received will prevent your travel documents from being processed. Any increases to airfares due to delay in providing these details will be the sole responsibility of the customer.
STANDARD TOUR TERMS
	HOTEL ACCOMMODATIONS
		Prices per person are based on two persons sharing a twin-bedded room with a private bath or shower. When booking triple rooms, please note that the request is based on sharing the existing bedding (two beds) in a twin-bedded standard room or sometimes (but not always) a roll-away bed. Availability of triple rooms is limited. Please note that single rooms may be smaller than double rooms. Please note it is standard policy that hotels only allow check-in after 3 p.m. Early hotel check-in requires a pre-night to be booked and paid for. Passengers who are members of hotel frequent traveler programs are not entitled to earn points at any of the hotels featured on tours. Substitute hotels may be used at certain times and will be of a similar standard wherever possible.
	MEALS
		Any special meal requirements will be made on a request basis only. APF cannot guarantee special meals are available and cannot assume any responsibility or liability if passengers’ special meal requests are not fulfilled.
	BAGGAGE
		Baggage is carried at the traveler’s risk throughout the tour. APF standard baggage allowance for its programs is: 1 piece of checked baggage maximum size 30”x18”x10” (76x46x25cm) and weight 44lbs (20kgs), and 1 carry-on item maximum size 14”x9”x22” (23x35x56cm) These limits allow us to meet all airline limits as well as fit all baggage in our vehicles. Excess baggage charges and insurance are at the traveler’s responsibility. Please note that certain programs such as those using domestic airlines in Costa Rica will have more restrictive baggage allowances. Your agent will inform you of those restrictions.
HOLIDAYS
	During local or national holidays, certain facilities such as museums, restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered whenever possible. Please note most Christmas Markets close prior to or on Christmas Eve.
SMOKING
	Smoking is not allowed on all flights, trains, ships, motor coaches, mini-buses or vans.
ITINERARY MODIFICATIONS
	APF constantly strives to improve its program itineraries and features. If such improvements can be made or if unforeseen circumstances beyond our control make changes to your program necessary, we reserve the right to modify itineraries and to substitute hotels. At certain peak periods, duplicate departures may operate and sometimes in reverse order, in which case hotels may vary from those stated on your tour agenda. For all cruises, in the rare event of water level problems on stretches of any river, it may be necessary to operate part of the itinerary by motor coach. APF will make best efforts to adhere to your original program.
TRAVEL DOCUMENTS
	In general, all travel documents will be sent to you 14-21 days prior to departure via priority service. Overnight delivery can be arranged at additional cost. If we assisted in processing visas for you, your passport will be sent with your travel documents.
NOT INCLUDED IN BASE PROGRAM PRICES
	Airfares (unless you purchase a land & air package), air-related taxes and fees (these are stated separately for land & air packages), optional excursions, excess baggage fees, passport and visa fees, insurances of all kinds, laundry, beverages, meals not detailed in the itinerary, porterage, tips, and items of a personal nature such as telephone calls, incidentals and souvenirs. If you leave the tour early at your own will, including due to illness or as a consequence of official action by the government of any country visited, you will be responsible for the costs of your transportation to return home. APF will make best efforts to assist travelers with such changes but these may incur penalties, fees and new transportation costs that are the responsibility of the traveler.
PHOTOGRAPHS & MAPS
	Photographs in this brochure and any APF marketing materials show places in local geographic areas, but are not necessarily included in the tour or cruise. Maps shown are for general information and may not accurately reflect actual routings or be to scale.
SAFETY & MEDICAL CARE
	Please be aware that during your participation in tours or cruises operated by APF, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature; political unrest; and accident or illness in remote regions without means of rapid evacuation or medical facilities. APF does not assume any liability regarding provision of medical care or the adequacy of any medical care that may be rendered. It is understood that APF will use its best efforts to ensure that adequate measures are taken in the event of a medical emergency.
NATURAL DISASTER, POLITICAL UNREST & ACTS OF GOD
	In the event of natural disaster, political unrest and acts of God, APF will make best efforts to assist travelers in making alternate arrangements. In such events, airfare, cruise fare, train fare are NOT refundable and APF is not liable in any way to procure any refund from these suppliers.
RESPONSIBILITY & LIMITATION OF LIABILITY
	APF, as tour operator, acts only as an agent for contracted services. All travel arrangements included in your trip are made on your behalf upon the express condition that neither APF nor its agents shall be liable or responsible in the absence of its (or their) negligence for any direct, indirect, consequential, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, including without limitation, any act of negligence or breach of contract of any third party such as an airline, train, motor coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, or local ground handler, which is to or does supply any goods or services for this trip. Traveler understands that APF neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and not hold APF responsible for their acts, omissions or commissions. Without limiting the foregoing, APF and its agents are not responsible for any losses or expenses due to delay or changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government’s civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the traveler. APF accepts no responsibility for value, reliability, quality or authenticity of any goods purchased while on tour or for any mailing, freight or shipping arrangements. APF reserves the right to substitute hotels, alter the itinerary, change any portion of the tour and make any other alteration for the convenience of tour operation. APF reserves the right to cancel the tour prior to departure for any reason. Liability for such cancellation is limited to full refund of money received by APF and this will constitute full settlement with the tour member. Baggage is carried at traveler's risk and travel insurance with baggage coverage is recommended. APF is not responsible for typographical or printing errors, or omissions in its marketing materials and website. APF accepts no responsibility for extra traveler costs, which may occur as result of a traveler failing to secure adequate insurance coverage, which coverage is highly recommended. Generally, your health insurance does not cover expenses outside your home country. APF is not responsible for traveler’s visa or passport requirements, nor will a refund of unused services be made, nor reimbursement of any additional expenditure if a traveler is denied entry to a country for this or any other reason. The general conditions under which you agree to utilize the services of APF may not be amended in any way, except in writing, by an authorized officer of APF. By utilizing the services of APF, you agree that the exclusive venue for all claims shall be the County of Los Angeles, State of California, and such claims shall be determined according to the laws and jurisdiction of the State of California. The payment of your deposit and/or any partial payment shall indicate your consent to these terms and conditions. APF thanks you for your business.
	Contact information: APF Travel, Inc. 1721 W Garvey Ave, 2nd Floor Alhambra, CA 91803 USA (800) 888-9168 tel (626) 282-9889 fax info@apftravel.com CST #2000970-50
	Updated 2012/12/26